Reviews

Good prompt friendly and knowledgeable service

I had my 2021 Chevy Silverado (Trail Boss) towed to be serviced due to a msg. that appeared on my dash that read Service ESC & service power steering drive with care. I wasn’t able to drive the truck because the steering wheel was stiff. I also called the service department while my electrical issues were being investigated and asked them if they can look into my phone charger issue as well, due to the wireless charger not working properly (phone(s) heat up & don’t charge). I received a call that my truck was ready for pick up and that all issues were resolved. I can drive my truck now, but the phone charger not working still exists, now I have to take my truck back again, so that the issue can be resolved.

Too much sneaky stuff. I had an out the door price before going to get my new truck. That price changed without letting me know. They didn’t offer a factory warranty. When I questioned the warranty they initially sold me (Ally), they told me it was a factory warranty. After leaving, I researched it, and it was NOT a factory warranty. I called and cancelled the warranty. When I returned to redo the paperwork, they then offered me a factory warranty.

I took my truck to Webb Chevy in Plainfield because the check-engine light was on. After two and a half days of diagnostics, they still couldn’t identify the problem. I had my truck towed to Ron Westphal Chevrolet in Aurora on Friday afternoon. They quickly diagnosed the issue, obtained approval from my extended warranty, and had the truck repaired by 1:00 p.m. Saturday. Excellent and efficient service—I highly recommend Ron Westphal Chevrolet!

Engaged in what we need. Show interest in getting what we needed. Would recommend to at least check them out.

Causal purchasing experience. No high pressure sale games. Non threatening environment. Sales manager John and sales consultant Jesus professional and knowledgeable. As a women buyer I didn’t feel intimidated

Tippicaley Iam in out in about 30min. These service guys are good.

Very friendly and great to work with

Rick always does a great job communicating the issue and taking care of the repairs timely.

I have been going to Westphal for a while now. Always had a great experience. The service department was kind and helpful and courteous.